The difficulty of bug reporting
This can be pretty hard: Say the
GNOME screensaver password prompt sometimes won't accept your password, no matter how many times you try. How do you check that you haven't mixed
up your password with one of the other 500 that you have to remember if you're
not using a
password bookmarklet
or a password manager or you change
passwords every month (You do use different passwords, don't you?)?
How do you make sure that you're typing all those special characters right,
especially since you're using multiple keyboard layouts? Does the "Leave a
message" function show you the same string that would be sent to the password
checking routine? Is it possible that any other software is at fault, mangling
or interrupting your input? How do you even find out which software you're
typing the password in? Could a buggy keylogger be involved? Is there any
debugging output, and where can you find it? Is Caps Lock or Num Lock on (EEE
laptops don't have those handy
LEDs)? Are encodings in any way
involved? Where should the bug be reported? Should I ask in the official
mailing list before submitting one? If so, what's the address and do I have to
be a member to post? Is there some alternative forum which is more used? Is
the list even active anymore? The bug is still marked as unconfirmed (although
I've had to killall gnome-screensaver
for months), so I guess
we'll have to see...
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